Users
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A user represents an actual person. Each user will have their own contact information and notification preferences.
Users are independent objects in PagerTree and are associated to Accounts via the Account User relationship. Please see for full details on how this relationship works.
Roles are specific to the Account context. Please see regarding permissions within an account.
Time Zone
Global
The preferred time zone of the user. Affects how times are displayed in the UI.
Preferred Language
Global
The preferred language of the user. Affects how the UI is translated. Supported languages are English, Spanish, French, German, and Dutch.
Notification Rules
Account
Going On-Call Notifications
Account
Going Off-Call Notifications
Account
Emoji Mode
Global
Display Emojis in the navbar.
Advanced Mode
Global
Debug Mode
Global
Display "debug" models. (usually only used for support).
App Notification Persistent
Global
App Notification Sound
Global
By default PagerTree hides many of the more "advanced" functionality. To view advanced objects you will need to enable advanced mode.
Scroll to the Other Settings section.
Check the Advanced Mode checkbox.
Click Update.
You should now see the advanced options in the navigation menu.
A user can have 1 or more emails.
An email address must be deliverable.
Email addresses that bounce, report a spam complaint, or are not deliverable will be blocked and receive no further notifications.
A user can have 1 or more phones.
A phone must be verified before PagerTree will begin sending notifications.
Input your mobile phone number and choose a verification channel.
Click Update.
Click Verify.
Input your verification code and click Update.
be redirectedIf successful, you will be redirected to the My Settings page with the message "Phone verified successfully".
User's can elect from the following default notification channels:
Push (app notification)
SMS (text message)
Voice (automated call)
WhatsApp (text message)
Slack
Users can elect to get going on-call reminder notifications a configurable amount of time before their on-call shift starts. Additionally, users can specify which layers they would like to be reminded about (leave blank for all).
Scroll to the "API Tokens" section.
Click the New API Token button.
Provide a Name and click Create button.
Copy your Token.
PagerTree supports two factor authentication (2FA). To enable two factor authentication:
Scroll to the "Two-factor Authentication" section.
Click the Enable two-factor authentication button.
Copy the recovery codes and store them somewhere secure.
With your 2FA app, scan the bar code and enter the six digit code.
If successful, you will be redirected the the My Settings page with a notice stating "Two-factor authentication was enabled successfully".
You will now be required to use 2FA when logging in.
If a user is part of an account that is using Single Sign-On (SSO), they will be required to sign in via SSO to access the account.
Only account users that have the admin role can bypass the SSO login for SSO enabled accounts.
Scroll to the "Password Settings" section.
On the "Password Settings" Form
Provide your current password
Provide a new password
Confirm your new password
Click Update.
The to use when getting notified about alerts for this account.
Going On-Call notification settings. See below.
Going Off-Call notification settings. See below.
Display "advanced" models. See below.
setting for the mobile application.
setting for the mobile application.
Navigate to the .
Navigate to the .
Notification rules allow custom notification sequences to be built for the alert open message. Please see the for full details.
Users can use API Tokens to access the . API Tokens are scoped to the .
You can now use your API Token to access the PagerTree API. Check out the for full documentation.
All of the following security options can be found from the .
For instructions on how to configure SSO for an account, please see .
To reset your password you will need to know your current password. If you have forgotten your current password, please see documentation.
If you have forgotten your password, you can reset it from the .